Nebraska Library Commission
          Network Services
        News

                March/April  2000  vol.6  no.2 issn 1082-4383

March/April Issue Highlights:

CUSTOMER SERVICE AND TECHNOLOGY: COMING OF AGE

This is a testimonial of sorts, a kind of "how I received good customer service via the Web without ever expecting it."

It seems nearly every store or business enterprise now has a presence on the Web in the form of .com. For many, shopping on the Web has become a simple matter of "business as usual." In fact, there was speculation that consumers would spend as much on the Web this Christmas as they did in brick malls. Whether or not this happened, it is certainly a fact that customers are shopping online and are satisfied with the results if continued usage is proof of satisfaction.

But I can attest to the fact that it is not a "no-waiting" environment. I was wooed to one site by television commercials, mail flyers and a personalized promotional piece which came first-class (not bulk-mail, mind you). I went online, finished filling my shopping cart (after 45 grueling minutes of "clicking and waiting"), only to have the Webmaster tell me that due to technical difficulties, I could not use my coupon and in fact, I would have to come back at another time to finish my transaction. I left with no intention of ever returning.

But imagine my surprise this week when I received a package in the mail from this company. It was a gift, thanking me for my visit to their site, apologizing for the difficulties I encountered there and asking me to please try again. They look forward to serving me in the future.

The end result: my frustration is harder now to recall. I am not jumping back online to fill my virtual shopping cart or transmit my credit card number to them but I am much closer to doing that than I was a week ago.

The reason: personalization. They took the time to remember I am a person. They took the time to recognize that I did come to their site and I did NOT finish my transaction. It is their business to get my business. I realize that. It didn't happen. Their gift and note made me feel that I mattered to them (all right, maybe it is only my e-commerce that matters to them!). Nonetheless, there was a personal element there and for lack of a better term, I am going to call it customer service. Sadly, this element was lacking in most of the face-to-face encounters I had during the Christmas shopping season.

How odd that this is the case: I found my most personalized customer service encounter via the Web this Christmas through technology rather than in the form of a friendly face in person! In this busy world which only appears to be getting busier, it is this recognition that many are seeking. Not to be called by name by strangers (if the bank teller only knew how much I hated to be called by my formal first name, she would never do it again!) but rather to be recognized in our transactions, failed and completed.

Our library transactions, both as professionals and as customers, are not always successfully completed. I believe that, as a whole, librarians really care about making the transaction successful (the book in the hands of the person who wants it). But sometimes the information we seek or the book we request is just not available (the shopping cart cannot pass to the checkout!). So when a successful transaction isn't possible, let's remember how nice it is to have someone acknowledge this and ask that we return again and let them try again to help us. Sometimes it isn't the completed transaction which is most significant but the acknowledgment of the customer's importance. Online or face-to-face, I believe that this is what customers will remember.

--Jo Budler
   Nebraska Library Commission

FIRST CAMPFIRE CHAT WELL ATTENDED

On January 21st, approximately 65 people at 14 sites across the state attended a videoconference conducted by the Nebraska Library Commission. The purpose of this videoconference was to present basic information about the database project which is being coordinated and funded in part by the Library Commission. Since its beginning four years ago, the database project has grown from 78 participating libraries to over 650 participating libraries in fiscal year 1999/2000. Four years ago, the database project included one Information Provider with 10 databases. Now the database project includes over a dozen of Information Providers and approximately 35 databases and continues to grow. During the four years of growth, various participants joined the project and thus have differing levels of understanding and knowledge about this project. By imparting basic information at this videoconference, we hope to build a foundation of understanding and knowledge for all interested librarians.

This videoconference was produced by the Network Services/NEBASE team. We started by describing the Library Commission, defining its teams, its customer base, and giving a very brief history of the database project. In addition, we distributed a glossary of terms, a fact sheet on the databases which are funded in full or in part by the Library Commission, and a sheet with names and phone numbers of "who to call if you need help."

The presentation was completed in approximately an hour and was followed by 35 minutes of questions and answers. Both the handouts and the questions and answers are posted on the Nebraska Library Commission homepage at /netserv/databases.html.

--Jo Budler
   Nebraska Library Commission

Ingram Library Services Discounts for Public Libraries

Ingram Library Services Inc. is offering the following discounts to all public libraries in Nebraska:

Trade Hardcover 41.5%
Trade Quality Paperbacks 36.0%
Mass Market Paperbacks 36.0%
Publisher's Library Bindings 13.0%
Short Discounted Titles * 10.0%
University Press 15.0%
Spoken Word Audio ** 0-45.0%
Video 25.0%
Net Titles *** 00.0%

* Short discounts to include Technical and Reference titles as defined by Ingram categories.

** Eighty to eighty-five percent of all Spoken Word Audio is at 45% discount; however, some Spoken Word Audio is short discounted by the publisher.

*** Net Titles are invoiced at 0% discount with no service charges added.

Shipping Charges: Book and audio orders will ship with Ingram-paid freight from your current Ingram-designated primary distribution center on a once-a-week shipment schedule. Video orders will ship from the video distribution center closest to the library with Ingram-paid freight on shippable orders of $200.00 or greater.

Agreement Period: Effective date of agreement is through January 31, 2001.

To receive these discounts: Public libraries must call Ingram's Sales Administration at 1-800-937-5300, option 4, before placing their first order to set up a new account or maintenance an existing account to the terms of this agreement.

For additional information about this agreement, please see Ingram Library Services Inc. Discounts for the Nebraska Library Commission located at </netserv/ingram.html>.

SPRING CD-ROM SPRING GROUP PURCHASE OFFERS LIBRARIES BIG DISCOUNTS

Libraries and school media centers can save up to 40 percent on some of the most sought after educational and productivity CD-ROM titles available through the BCR Spring CD-ROM Group Purchase.

This semi-annual event gives librarians the opportunity to purchase from more than 200 CD-ROM titles. The order form, was mailed to libraries the week of February 21.

If you did not receive an order form through the mail, please go </netserv/cd.html> and print the form.

The deadline for orders to reach NEBASE is March 23. Send your orders to Jeannette Powell, Nebraska Library Commission, The Atrium, 1200 N Street, Suite 120, Lincoln, NE 68508-2023, or fax it to 402-471-2083, attention: Jeannette.

It is imperative that you send your library's order quickly and not wait until the last minute.

--Laura Chittivej
   BCR [edited]

PAIS AND OCLC AGREE TO MERGE

OCLC and PAIS, Public Affairs Information Service, have finalized negotiations to merge the two organizations, effective January 1, 2000.

PAIS, a not-for-profit corporation with offices in New York City, publishes the PAIS International database, which contains over 460,000 records of abstracted and indexed literature from over 120 countries. OCLC is a nonprofit corporation based in Dublin, Ohio, which serves over 36,000 libraries in 74 countries.

OCLC Public Affairs Information Service will continue to operate in its New York City offices.

The merger follows discussion and negotiations that began in June 1999. The joining of resources of the two entities is expected to support the enhancement of the PAIS database, which is currently available via the OCLC FirstSearch service.

"The merger of PAIS and OCLC assures that PAIS will continue its long tradition of chronicling global public policy well into the 21st century, and it will be able to meet the technological challenges on the horizon," said John Ganly, chair of the PAIS Board of Trustees.

"This alliance will benefit libraries, PAIS and OCLC," said Jay Jordan, OCLC president and CEO. "It will provide libraries with low-cost access to global content in the social sciences; it will allow us to repackage the PAIS abstracts and indexes and link them to WorldCat to create greater value; and it will bring important editorial skill sets to OCLC."

Based in New York City, PAIS is a not-for-profit educational corporation founded in 1914 by librarians; chartered in 1954 by the Board of Regents, Education Department, State of New York; and dedicated to providing better access to the literature of public affairs--current issues and actions that affect world communities, countries, people and governments. The PAIS International database contains over 460,000 records abstracted and indexed from literature originally published in English, French, German, Italian, Portuguese, and Spanish. PAIS publishes indexes and abstracts that help people identify and locate documents about important political, economic, and social issues in public debate throughout the world. More information about PAIS is available on the PAIS Web site <http://www.pais.org/>.

--OCLC [edited]

OCLC

PER-SEARCH ACCESS TO HEALTH REFERENCE CENTER AND HEALTH REFERENCE CENTER-ACADEMIC TO BE DISCONTINUED

OCLC and The Gale Group have jointly announced that per-search access to the Health Reference Center and the Health Reference Center-Academic databases on the current and new OCLC FirstSearch services will be discontinued on April 1, 2000, at the request of the database provider. Libraries that are using per-search access are invited to consider subscribing instead.

Health Reference Center-Academic draws from medical and consumer periodicals (about 320 journal titles are fully indexed with full text available for 270 titles), health newsletters, reference books, referral information, topical overviews, and pamphlets. Health Reference Center is a subset of the academic version.

If you are interested in subscribing, contact Jeannette Powell, 402-471-7740, 800-307-2665, or e-mail: Jeannette Powell .

--Kathy Delker
   OCLC Reference and Resource Sharing [edited]

NEW LOOK FOR OCLC FIRSTSEARCH USAGE STATISTICS ONLINE

OCLC has changed the screen displays of the OCLC FirstSearch Usage Statistics Online to reflect the appearance of the new OCLC FirstSearch service, now in the final stages of performance testing. The content of the statistical reports available at <http://www.stats.oclc.org/> remains the same.

--OCLC

BROCHURE ON SEARCHING NEW OCLC FIRSTSEARCH

A new brochure entitled "How to do a search with the new OCLC FirstSearch" has been added to the OCLC web site at <http://www.oclc.org/oclc/promo/10713howtofs/10713howtofs.htm>.

--OCLC

ILL SERVICE TIP FOR EDITING AT HOME POSITION

Did you know you can include the Redisplay command when you edit from the Home position? When editing ILL fields at Home position, precede your editing with the 'rds' command. Enter this command at Home position and stack it (rds followed by a semicolon) with the 2-letter field abbreviations and the text of the fields. This directs the system to redisplay the record when you send (press ) the edit line. This eliminates the need to issue the reformat () command after you get the editing confirmation.

Here is an example of editing article information at Home position with the redisplay command:

rds;:ar:Authors name "Title of article":vo: 10:no: 10:da: Oct. 1999:pg:100-110

You may edit any ILL field from the Home position. See the OCLC Interlibrary Loan Service User Guide, Second Edition, or the OCLC Interlibrary Loan Reference Card for lists of the 2 letter ILL field abbreviations.

--Judith Carter
   OCLC Reference and Resource Sharing [edited]

END OF LIFE FOR ILL ME FOR WINDOWS VERSION 1.0

OCLC will discontinue support and system access for ILL ME for Windows Version 1.00 as of the end of March 2000. At that time, the system will no longer allow ILL ME Version 1.0 to connect to the OCLC ILL service.

ILL ME for Windows Version 2.0 has been available for electronic download since September 7, 1999, and is available on the OCLC Access Suite Version 3.0 CD-ROM. Member libraries that use Clio management software to manage their ILL requests are urged to migrate as soon as possible to Clio Version 2 which is compatible with the new ILL ME Version 2.0.

The exact date and further details about the end of life of version 1.00 will be provided in the near future. For more information on ILL ME for Windows Version 2.00 and links to the download site and to the OCLC Access Suite order form, please see <http://www.oclc.org/oclc/menu/me.htm>.

--Judith Carter
   OCLC ILL ME Product Manager [edited]

BIG 12 PLUS LIBRARIES TEST WEB-BASED ILL SERVICE

The Big 12 Plus Libraries and OCLC have agreed to begin a pilot project designed to test the utility of a library user-initiated, Web-based interlibrary loan service in a large, multi-library consortium environment. The service will allow library users to search and view bibliographic records and request library materials directly via an easy-to-use Web interface. The system will integrate local online public access catalog information, local policies, and standards-based communications to eliminate the need for multiple ILL systems. The Web-based interface will also allow library users to search across other electronic resources that the Big 12 Plus will make available to its member libraries.

"This pilot project with OCLC is the next logical step in the ongoing development of a heavily used interlibrary lending and borrowing program that we operate in the Big 12 Plus," said Adrian W. Alexander, executive director, Big 12 Plus. "We are excited about the prospect of adding powerful Web-based searching and ordering capabilities to this service."

The Big 12 Plus is comprised of 23 research libraries at institutions located in 10 states in the central and southwest U.S. The consortium has operated an ILL program for its members since 1995 and is developing other programs related to resource sharing, scholarly communications, and continuing education. In the first stage of the pilot, eight Big 12 Plus libraries will participate. The pilot will use a modified version of resource sharing software OCLC developed for the libraries of the Committee on Institutional Cooperation (CIC) member universities and the Minnesota Library Information Network (MnLINK). The Big 12 Plus system will run on an "application server" located in Dublin, Ohio; the CIC and MnLINK systems use a distributed software/server model, operating from computers based in those organizations' networks.

The Big 12 Plus Libraries Consortium <http://www.big12plus.org/> comprises the following institutions: Baylor University, Brigham Young University, Colorado State University, Iowa State University, Kansas State University, Linda Hall Library, New Mexico State University, Oklahoma State University, Rice University, Southern Illinois University, Texas A&M University, Texas Tech University, University of Arkansas, University of Colorado at Boulder, University of Houston, University of Kansas, University of Missouri at Columbia, University of Nebraska-Lincoln, University of New Mexico, University of Oklahoma, University of Texas at Austin, University of Utah and Utah State University.

--OCLC [edited]

97TH MILLION OCLC ILL REQUEST

On February 8, 2000, the University of Florida (FUG) created the 97 millionth ILL request on the OCLC ILL service. David Fuller, the ILL Librarian, entered the request.

--OCLC

BRINGING THE WEB UNDER CONTROL

The Web's information structure yields three meaningful bibliographic units: the Web site, the Web page, and the Web collection. Parallels exist between journals and Web sites, and journal articles and Web pages, suggesting that bibliographic control on the Web should emulate the approach used to control the journal literature.

[Edward T. O'Neill and Brian F. Lavioe, "Bibliographic Control for the Web." Serials Librarian 37 (3): 53-69; 2000]

LIBRARIES INVITED TO HELP BUILD THE OCLC COOPERATIVE ONLINE RESOURCE CATALOG

OCLC is inviting libraries to participate in and contribute to the development of the OCLC Cooperative Online Resource Catalog (CORC), an international effort to organize and facilitate access to electronic information resources on the World Wide Web.

CORC is a collaborative effort to create a high-quality, library-selected database of Web resource descriptions modeled after the creation of WorldCat (the OCLC Online Union Catalog).

During this development phase, participating libraries use the system to create records and provide feedback to OCLC to enhance the design of the service. CORC provides participating libraries with a database of high-quality, information-rich electronic resources available on the Web and enables libraries to become the portal of choice to the Web.

"CORC places the library at the center of its users' information environment," said Shirley Hyatt, manager, OCLC Product Marketing, and one of a group of team leaders in the OCLC CORC effort. "It has the potential to make the library the portal of choice for access to both electronic and print materials. CORC is the first step in building the foundation for cataloging in the future."

OCLC and CORC participants will continue to develop the system until release of CORC as a new service, planned for later in 2000.

"Since 1971, OCLC member libraries have been contributing records to WorldCat, making it the world's richest database of bibliographic information," said Ms. Hyatt. "Libraries then share these records and add them to their local catalogs. CORC is an extension of the WorldCat cooperative model to the World Wide Web."

With its origin as an OCLC Office of Research project, CORC was launched in January 1999 with 50 libraries from around the world using new, automated tools developed by OCLC to create a database of electronic resources. Today, in its development phase, more than 170 libraries are contributing to CORC, and OCLC is now encouraging more libraries--of all types and sizes-to participate.

"Increased library participation in CORC is invaluable because of the unique combination of assets each library brings to the effort," said Ms. Hyatt.

The Library of Congress and the U.S. Government Printing Office joined the CORC effort in December.

OCLC had originally limited the number of participants to 100 and required a half-time commitment from staff members at participating libraries. "We have waived the time requirements and opened up enrollment because of the demonstrated commitment from libraries to build this service," said Ms. Hyatt.

The list of more than 170 CORC participants includes: consortia, such as the Galileo Project at the University of Georgia; and RERO, Martigny, Switzerland; national libraries, such as the Deutsche Bibliothek, Germany; National Library of Wales, United Kingdom; National Library of Australia, Canberra; and a variety of other institutions, such as St. Joseph County Public Library, Indiana; Washtenaw Community College, Michigan; Hong Kong University of Science & Technology; Universidad Autonoma de Ciudad Juarez, Juarez, Mexico; Canada Institute for Scientific and Technical Information; the University of the West Indies, St. Augustine Campus; NETLAB/Desire II Project, Lund, Sweden; National Chengchi University Libraries, Taipei, Taiwan; U.S. Department of Transportation Library, Washington, D.C.; Institute of Information Science, Slovenia; the American Museum of Natural History, New York; and the Oregon Health Sciences University Library.

Applications are welcome from libraries interested in participating in CORC. Libraries may request an application via e-mail to <corc@oclc.org> or visit <http://purl.oclc.org/corc> to find more information on CORC, as well as an online application form.

--OCLC [edited]

ATTENTION CATALOGERS: EXAMPLES NEEDED

From time to time, the OCLC Documentation Department hears from members that Bibliographic Formats and Standards does not contain enough examples or, more important, the right examples. We are always looking for additional or better examples so that you can use the OCLC Cataloging service effectively.

Consider this article, then, a RFE--a Request for Examples. If you have that one special example that you feel best illustrates a particular cataloging rule, format, or input standard, please send it our way. We will gladly consider the examples you send for incorporation into Bibliographic Formats and Standards. And who knows, maybe the example that you find useful will help others.

Please send examples to the Documentation Department using the electronic comment form on the Web site <http://www.oclc.org/oclc/forms/doccom.htm>. Or send them through the mail to: OCLC Documentation Department, mc123, 6565 Frantz Road, Dublin, Ohio 43017-3394.

--Ron Jones
   OCLC Quality Assurance

DATABASE OF LIBRARY RECORDS HOLDS MORE THAN BESTSELLERS

WorldCat (the OCLC Online Union Catalog) contains more than 43 million bibliographic records for items held in libraries around the world. This database is essentially a computerized card catalog, containing descriptions of books and other materials and identifying libraries that own them. On average, libraries contribute a new record to WorldCat every 15 seconds (over 2 million a year). More than 400 languages are represented, and just about anything one might think of-from cuneiform tablets to Microsoft's latest version of Windows to a Gutenberg Bible to Daniel Webster's socks--can be found in its records.

WorldCat records tell libraries and library users what information is out there and where to find it. Through interlibrary loan, libraries can often borrow a needed item from a library that owns it. Since WorldCat contains the merged catalogs of libraries around the world, it is a vast treasure trove of information.

Recently, OCLC users were invited to nominate some of their favorite WorldCat records. With so many records to choose from, it is no wonder that they came up with some interesting, even bizarre, records.

Some of the most unique records in WorldCat are for realia items-unconventional items that might seem more suited to a museum than a library. These records can sometimes entertain and sometimes frustrate library catalogers. Just how does one catalog a pair of shoes?

Record #25475884, sent in by Angela Murphy-Walters from East Tennessee State University, is for a mini golf course consisting of five holes, five flag staffs, one putter, four colored balls, five strips of artificial grass, one score pad and one instruction sheet. You can find the Pla-golf set at Western Carolina University.

Michele Behr at the Southeastern Library Network sent in a record that she uses in workshops: #35746224--F. Scott Fitzgerald's mother's silk and leather wedding shoes, housed at the University of South Carolina.

And then there is #20330004, held by the University of South Dakota. Pamela Sue Cook at Indiana University suggested the record, which describes a speech therapy instrument designed "to detect the nasal emission of air during speech and to provide instant visual feedback to both the client and the clinician." That is a pretty straightforward description, but the title might give reason for pause--"See-scape Visual Feedback of Nasal Emission."

Some of the admissions were not for unusual items, but for unusual titles. Some catalogers collect funny titles or records that they come across. One, Nancy Johnson from the Western Reserve Historical Society in Cleveland, Ohio, sent in a list of nearly 50 titles, including: The New Twentieth Century Trouser System Devoted Especially to Cutting Trousers for Bow-legged and Knock-kneed Persons by the Claus Hachmann & Company (#42676793); Paris, Tightwad and Peculiar: Missouri Place Names by Margot Ford McMillen (#30624764); Permanent Residents of the Garrison Cemetery from the Garrison Corner Cemetery Association (#27643296); and Brain Weight and Legislative Ability in Congress by Arthur MacDonald (#5278763).

Mark Blanchard at OCLC contributed a sound recording: Canary Training Record: Self-instruction Method of Developing the Full Song Potential of Canaries from Hartz Mountain Products (#8721208). Now if Tweety will just practice his lessons...

OCLC users also shared records that held special meaning for them.

Several people nominated a record known as "Mudlumps"--or, more formally, Mudlumps at the Mouth of South Pass, Mississippi River: Sedimentology, Paleontology, Structure, Origin, and Relation to Deltaic Processes. As Sue Ann Lewandowski, University of Nebraska-Lincoln, explained, "We used to use OCLC #2 when training people. We called it simply Mudlumps for short, as in 'Did you remember to delete Mudlumps after training.' When I began working here five years ago, I was utterly intrigued about Mudlumps because the word was being tossed around so casually, and no one seemed to notice what a funny word it is. But then I learned of its significance, and I'm sure that by now I've tossed it around with a straight face more than once."

Record #1 was also popular. Appropriately enough, it lists the Rand McNally Book of Favorite Pastimes. As it turns out, browsing through some of the more unusual records in WorldCat can be an interesting way to pass the time.

WorldCat has been available to libraries online since 1971. Library staffs use it to catalog materials in their libraries, to provide reference services and to share resources with other libraries. Library users may access WorldCat through the OCLC FirstSearch service, available in many libraries around the world.

--OCLC [edited]

DEWEY FOR WINDOWS SOFTWARE, VERSION 2.00, NOW AVAILABLE

The latest update for the Dewey for Windows software, version 2.00, is now available from OCLC Forest Press. This electronic version of the Dewey Decimal Classification system offers an enhanced and updated DDC 21 database, automatic cuttering, and a powerful annotation feature.

"An important feature of the latest update is an improved annotation feature that allows users to add as many as 16,000 notes to the schedules," said Joan S. Mitchell, executive director of OCLC Forest Press, and editor in chief of the Dewey Decimal Classification system. "A label and multiple keywords can be assigned to each note for fast and easy retrieval."

Enhancements to the database include additional Relative Index terms and built numbers that do not appear in the print DDC, Library of Congress Subject Headings that have been intellectually mapped to Dewey numbers by DDC editors and statistically mapped from WorldCat records, and updated area tables for France and the Canadian territory of Nunavut.

The new Dewey for Windows software also incorporates the changes to the Dewey Decimal Classification system found in Decimal Classification, Additions, Notes and Decisions (DC&), vol. 6, nos. 1-3.

Beginning with version 2.00, licenses for Dewey for Windows software will be available by annual subscription only. Subscriptions may be started at any time during the year, but all subscriptions are renewed in January, when the updated database is published on a new compact disc.

OCLC Forest Press, a division of OCLC since 1988, publishes the Dewey Decimal Classification system, the world's most widely used system, and a variety of related materials. More information about OCLC Forest Press or Dewey for Windows 2.00 is available on the World Wide Web at <http://www.purl.org/oclc/fp/> or via telephone at 1-800-848-5878, extension 6237.

Dewey, DDC, and Dewey Decimal Classification are registered trademarks of OCLC.

--OCLC [edited]

ELECTRONIC SETS AVAILABLE THROUGH WORLDCAT COLLECTION SETS

Enhancements have been made to OCLC WorldCat Collection Sets (formerly known as Major Microform Service) to allow output of electronic sets. Special pricing applies to these electronic sets. For details about pricing, please contact NEBASE.

Pricing Options Processing options are available for the 856 field (Electronic Location and Access) in electronic sets. For some sets, users may choose to retain only the 856 field that contains the URL with the domain name. Users may choose to delete all 856 fields and supply an 856 field of their choice, which will be added to all records. Or, the 856 subfield $z (public note) may be replaced or added.

Additional Options
Several additional improvements are now available for both electronic and microform sets. Options are provided for deletion of certain fields in the records. Also, users may now supply up to 6 fields to be added to all records in the set. Improvements have been made to the processing of custom call numbers, which is available for most microform sets. Standing orders for open sets have been automated, and users may choose to periodically receive new records that have been added to the set. Records are delivered via tape, EDX, or Product Services Web.

Ordering on the Web
An interactive Web order form now allows OCLC users to easily and quickly view the sets available for purchase and, at that same time, order these sets. You can logon to the Web form via any valid OCLC authorization and password. Selected user data fields are completed automatically, based on the your authorization, thus allowing for greater ease and accuracy in ordering and processing. The Web order form contains help screens with instructions for completing the form and citing examples of how certain fields will be processed. Prior to processing, the order will be routed to the Network and OCLC for approval. Paper order forms and PDF are still available for non-members or others who are unable to use the Web form.

Please visit our WorldCat Collection Sets Web site at <http://www.oclc.org/oclc/colset/index.htm> for a listing of sets available and a link to our order forms.

--Susan Walker
   OCLC Product Management and Implementation [edited]

GPO PRODUCES 43 MILLIONTH OCLC RECORD NUMBER

On December 14, the U.S. Government Printing Office (GPO), the largest single disseminator of U.S. Government publications, produced OCLC record number 43 million. The record was for "Federal Royalty Certainty Act: Hearing before the Subcommittee on Energy Research, Development, Production and Regulation of the Committee on Energy and Natural Resources, United States Senate, One Hundred Sixth Congress, first session, on S. 924...May 18, 1999." For more information see <http://www.oclc.org/oclc/press/20000114b.htm>.

--OCLC [edited]

OCLC CATEXPRESS PHOTO CONTEST WINNER

Chico, Dee Yost's chinchilla, was the winning non-cat entry for Postcard 2 in the CatExpress Photo Contest. Dee is the System Administrator for the Republican Valley Library System. The photos of all winners can be seen at <http://www.oclc.org/oclc/new/contest/index.htm>. Congratulations, Dee!

The entry deadline for the next postcard is February 25th. See <http://www.oclc.org/oclc/new/contest/rules.htm> for contest rules. Entries that are not chosen for a postcard will be included in a poster at the end of the contest; each contestant will receive a free poster.

--Devra Dragos
   OCLC Member Services Coordinator

OCLC ILL DOCUMENT SUPPLIER PROGRAM: THE UNCOVER COMPANY

This month's [January] featured participant in the OCLC ILL Document Supplier Program is The UnCover Company (OCLC symbol UC@). The following article details its collections along with some ILL policies.

The UnCover Company supplies photocopies of original articles indexed in the UnCover database, which comprise nearly 18,000 journal titles. Approximately 50% of the UnCover collection is in the area of science, technology, and medicine. The social sciences, including business, account for another 36%. Arts and humanities collections make up the remaining 14%. The collection represents primarily English-language materials.

To order from UC@ via the OCLC ILL service, clients must register with UnCover and establish a billing or deposit account. Turnaround time for most orders is 24-48 hours with many orders filled quicker. Articles can be delivered by fax or US mail. Fax surcharges are applicable for orders placed outside the US and Canada. An overseas shipping charge will also be applied if the article is shipped to non-US or Canada locations. Required copyright fees are added to the base price of the article. The UnCover Company does not accept payment via the OCLC ILL Fee Management program.

For additional information and more specific instructions on ILL workform requirements as specified by The UnCover Company, see <http://www.oclc.org/oclc/ill/supplier/toc.htm>, NAD record :104200, the ILL Document Supplier Reference Card, or contact:

The UnCover Company
3801 Florida Avenue
Suite 200
Denver, CO 80210

Telephone: 800-787-7979 (US & Canada)
Fax: 303-758-5946
E-mail: <sos@carl.org>
URL: <http://uncweb.carl.org/uncover/sos.html>

--Cathy Kellum
   OCLC Reference and Resource Sharing [edited]

OCLC/WLN COLLECTION SERVICE NOW PROVIDES COMPARISONS WITH OUTSTANDING ACADEMIC TITLES AND TITLES REVIEWED IN BOOKLIST

The OCLC/WLN Automated Collection Assessment and Analysis Services (ACAS) now provides comparisons of libraries' bibliographic records with the list of Outstanding Academic Titles from Choice magazine and titles reviewed in Booklist review journal.

OCLC/WLN has added these services for college, public, and school libraries to its comparison with Books for College Libraries, 3rd edition. As with BCL3 comparisons, OCLC/WLN can use libraries' WorldCat or local system records for the comparison.

"We are very pleased to be associated with OCLC/WLN in presenting this new technology to aid librarians in their work," said Bill Ott, Booklist publisher and editor. "Booklist magazine has always played an important role in helping librarians with collection development as well as readers' advisory services; now we have the technology at hand to help librarians perform these tasks more efficiently than ever."

Irving E. Rockwood, editor and publisher of Choice magazine, said: "The Outstanding Academic Titles list is easily the most popular feature we produce here at Choice. We are delighted that OCLC/WLN has chosen to make this new service available, and we hope that it will prove valuable."

OCLC/WLN's comparisons with recommended lists are available for individual libraries and groups. The library or group receives a list of the titles on the recommended list that it does not own (the miss list). The list is composed of bibliographic records organized in WLN Conspectus order. OCLC/WLN also provides lists of matching titles, with brief bibliographical information from OAT or Booklist file and the library's file, and a statistical summary of matches and misses by WLN Conspectus divisions, categories, and subjects.

More information on OCLC/WLN Automated Collection Assessment and Analysis Services is at <http://www.wln.org/>.

OCLC and WLN merged on January 1, 1999, and WLN became the OCLC/WLN Pacific Northwest Service Center.

--OCLC [edited]

UPDATE CATME SOFTWARE

Although OCLC has not had any Y2K problems with the newest versions of their software programs, a few glitches have been found in older versions. One problem has been found in Cataloging Micro Enhancer version 1.01: if you try to create original cataloging, the program will enter a system date that cannot be uploaded to WorldCat. So be sure to upgrade to Cataloging Micro Enhancer version 1.11 by downloading it from <http://www.oclc.org/oclc/menu/prodserv.htm> or by ordering the Access Suite CD-ROM at <http://www.oclc.org/oclc/forms/micsof.htm>.

If you have any questions, please contact Devra Dragos at NEBASE, 471-4021, 800-307-2665, or e-mail: Devra Dragos .

--Devra Dragos

NEBASE SCHEDULE OF WORKSHOPS 1999

March 9, 2000:
NAVIGATING OCLC'S PASSPORT FOR WINDOWS
Description: Learn the ins and outs of Passport for Windows. Topics include: screen layout; toolbar; online help; setting up sessions; changing settings for sessions; changes in the function keys from Passport for DOS; printing; setting up macros; accessing online reports, useful macros, and help via the WWW; and signing up for listservs.
Audience: New users and current users who have questions.
Prerequisites: Basic knowledge of the Windows environment.
What to Bring: Questions.
Format: Lecture, demonstration, and hands-on experience.
CE Credits: 3 hours
Instructor: Devra Dragos, OCLC Member Services Coordinator
Fees: $10 for members. If you are not a NEBASE member, please contact Jeannette Powell, 402-471-7740 or 800-307-2665 for registration fee. Location: Heron Room, Nebraska Library Commission, 1200 N Street, Lincoln, NE
Time: 1:00 pm - 4:00 pm
Contact: Jeannette Powell, 402-471-7740 or 800-307-2665 or e-mail: Jeannette Powell

March 16, 2000:
BASIC ILL FOR SELECTIVE OCLC USERS
Description: This workshop provides basic training on the OCLC Interlibrary Loan service for libraries who borrow materials. Topics include: choosing the correct record, choosing a lender string, creating a request, updating the message file, establishing constant data records, group access capability, and using ILL policy statements in the Name-Address Directory.
Audience: New selective library staff and current users who have questions.
Prerequisites: Passport for Windows workshop would be helpful.
What to Bring: Questions.
Format: Lecture, demonstration, and hands-on experience.
CE Credits: 3 hours
Instructor: Devra Dragos, OCLC Member Services Coordinator
Fees: $10 for members. If you are not a NEBASE member, please contact Jeannette Powell, 402-471-7740 or 800-307-2665 for registration fee.
Location: Heron Room , Nebraska Library Commission, 1200 N Street, Lincoln, NE
Time: 1:00 pm - 4:00 pm
Contact: Jeannette Powell, 402-471-7740 or 800-307-2665 or e-mail: Jeannette Powell

March 21, 2000:
OCLC ILL IN ONE DAY
We are experimenting with a full-day workshop that will cover topics normally included in the beginning and advanced ILL workshops.
Description: In addition to covering how to the create and fill ILL requests, we will talk about streamlining the ILL process and handling more advanced problems. Topics will include choosing the correct record, creating requests for items which have not been cataloged in OCLC, creating custom holdings, using union lists, modifying your NAD record and constant data records, using FirstSearch to create requests, ILL Direct Request Service, ILL Fee Management (IFM), and statistical reports.
Audience: New users and current users who have questions.
Prerequisites: The Passport for Windows Workshop would be helpful for new users.
What to Bring: Questions.
Format: Lecture, demonstration, and hands-on experience.
CE Credits: 6 hours
Instructor: Devra Dragos, OCLC Member Services Coordinator
Fees: $10 for members. If you are not a NEBASE member, please contact Jeannette Powell, 402-471-7740 or 800-307-2665 for registration fee.
Location: Heron Room , Nebraska Library Commission, 1200 N Street, Lincoln, NE
Time: 9:00 am- 4:00 pm
Contact: Jeannette Powell, 402-471-7740 or 800-307-2665 or e-mail: Jeannette Powell

April 11, 2000:
OCLC INTERLIBRARY LOAN MICRO ENHANCER FOR WINDOWS VERSION 2.0 WORKSHOP
Description: Learn how to use the ILL-ME for Windows to make your interlibrary loan workflow more efficient. Version 2.0 handles new Message File categories, Reasons for No codes, scheduling of multiple batches, printing two records per page and printing mailing labels. Workshop topics include: loading the software, customizing options, printing message file items, entering message file updates, using constant data, scheduling batch loads, and setting up macros.
Audience: OCLC ILL users currently using or interested in using ILL ME including NEON libraries. ILL-ME for Windows has point-and-click command options in addition to function key commands.
Prerequisites: Some knowledge of the OCLC ILL system.
Format: Lecture, demonstration, and hands-on experience.
CE Credits: 3 hours
Instructor: Devra Dragos, OCLC Member Services Coordinator
Fees: $10 for members. If you are not a NEBASE member, please contact Jeannette Powell, 402-471-7740 or 800-307-2665 for registration fee.
Location: Heron Room , Nebraska Library Commission, 1200 N Street, Lincoln, NE
Time: 1:00 pm- 4:00 pm
Contact: Jeannette Powell, 402-471-7740 or 800-307-2665 or e-mail: Jeannette Powell

April 18, 2000:
OCLC CATALOGING MICRO ENHANCER FOR WINDOWS VERSION 1.11
Description: The OCLC Cataloging Micro Enhancer for Windows software increases productivity and reduces costs by combining online searching and processing with offline editing. Topics covered in this workshop include: loading the software; customizing options; searching for bibliographic records and authority file records interactively and in batch-mode; editing offline; original cataloging; printing labels; workflow.
Audience: New users and current user who have questions.
Prerequisites: Basic knowledge of the OCLC cataloging system and the Windows95 environment.
What to Bring: Questions and comments on what you have found useful or not.
Format: Lecture, demonstration, and hands-on experience.
CE Credits: 3 hours
Instructor: Devra Dragos, OCLC Member Services Coordinator
Fees: $10 for members. If you are not a NEBASE member, please contact Jeannette Powell, 402-471-7740 or 800-307-2665 for registration fee.
Location: Heron Room , Nebraska Library Commission, 1200 N Street, Lincoln, NE
Time: 1:00 pm- 4:00 pm
Contact: Jeannette Powell, 402-471-7740 or 800-307-2665 or e-mail: Jeannette Powell

May 23, 2000:
OCLC UNION LIST BASICS
Description: A basic workshop on the OCLC Union List (UL) service. Topics include: searching, retrieval, and interpretation of OCLC bibliographic records for union listing; retrieval and interpretation of union list group holdings displays; creation, modification, and deletion of local data records (LDRs). With the addition of the OCLC Union Lists of Periodicals Database to the FirstSearch service, it is more important than ever for libraries to keep their union listing data up-to-date on OCLC. Keeping your union list holdings up-to-date also impacts ILL requests positively, since a borrowing library may check the holdings of a potential lender to make sure the lender has the appropriate volume or year. Incorrect or old data causes superfluous ILL requests and wastes time and money.
Audience: New union list member staff and current union list member staff who have not updated their holdings recently and want a refresher.
Prerequisites: Previous experience with searching the OCLC Online Union Catalog would be helpful.
What to Bring: Questions.
Format: Lecture, demonstration, and hands-on experience.
CE Credits: 3 hours
Instructor: Devra Dragos, OCLC Member Services Coordinator
Fees: $10 for members. If you are not a NEBASE member, please contact Jeannette Powell, 402-471-7740 or 800-307-2665 for registration fee.
Location: Heron Room , Nebraska Library Commission, 1200 N Street, Lincoln, NE
Time: 1:00 pm- 4:00 pm
Contact: Jeannette Powell, 402-471-7740 or 800-307-2665 or e-mail: Jeannette Powell

=======================================

N3 (Ncubed) Newsletter is published bimonthly by the Nebraska Library Commission Network Services team. It is the intent of Network Services to promote and support libraries in their cooperative efforts to share resources and information.

Circulation: 600. Published on PC software. Editor: Jo Budler.
Word Processing: Jeannette Powell.
ISSN 1082-4383

Send mail to: N3 Editor Nebraska Library Commission The Atrium, 1200 N St. ,
Suite 120, Lincoln, NE, 68508
Phone: 402-471-4031 or 800-307-2665
Fax: 402-471-2083
E-mail: [obsolete]
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