Nebraska Library Commission Online Sessions
GoTo Webinar FAQ and Troubleshooting
Using GoTo Webinar: The following screenshots will show
you the basics of using GoTo Webinar. Click each picture to see it full size.
You can
test your internet connection and audio before or during a session.
Login Issues: Unless you have heard from us ahead of
time, a session is being broadcast as advertised. If you are having
difficulty logging in, there are various fixes you could try: log out of
GoTo Webinar and back in again; close your browser and try to access the
broadcast again in a new browser session; try using a different computer.
Since we do not host GoTo Webinar ourselves, we don't have control over any
login issues they may be having. We do recommend reviewing the
GoTo Webinar system requirements before attending any of our sessions.
Sound is garbled/bad/unintelligible: Usually this is
caused by bandwidth issues between us and you that we both have no control
over. Generally it fixes itself during the session. You could try logging
out and back in again to reset your connection.
No sound or volume is too low: Check to make sure your
speakers and/or headset is not muted or has the volume turned down. Use the
Volume icon in your monitor system tray (usually on the lower right of your
monitor) to adjust your computer volume. If you are using external speakers,
check to see if they have their own control knobs. If you are using a
headset, check to see if there is a volume control on the wire connecting
them to your computer.
Time Zone: Unless otherwise noted, Nebraska Library
Commission sessions are broadcast from the Central Time Zone. Convert to
your time zone on the Official U.S. Time
website or use the
World Clock
Time Zone Converter. In the Time Zone Converter, choose "U.S.A -
Nebraska - Lincoln" as the Time Zone you are converting from.
Need More Help?
If you need additional assistance, please email
Christa Porter or call 800-307-2665.