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OCLC Research Report: Service Sea Change: Clicking with Screenagers Through Virtual Reference

Entry Categories: OCLC News   Reference  

Today’s “screenagers” are totally at home in the IM and chat environment. Find out what these future academic library users or non-users expect from virtual reference services (VRS) and systems and how to evaluate these services based on behavioral aspects.

Lynn Silipigni Connaway, Ph.D., OCLC and Marie L. Radford, Ph.D., Rutgers University School of Communications, Information and Library Science first presented findings from their report, Service Sea Change: Clicking with Screenagers Through Virtual Reference, at the Association of College and Research Libraries (ACRL) 13th National Conference in April 2007.

The pre-print edition is now available online.

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This page contains a single article from N³ created on January 16, 2008 10:48 AM.

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