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NCompass Live: Collecting Library User Feedback: Free! high tech and low tech options that will meet your needs - Online 


In the context of the growing popularity of digital resources, declining reference and circulation transactions, and falling gate counts, collecting feedback about the unique needs and preferences of twenty-first century library users has never been more pertinent and important. But collecting that data can be expensive, especially for small libraries. This is particularly true in times of shrinking budgets.

Fortunately, there are plenty of free options when it comes to surveying your service population. Depending on your needs, you may choose a high tech option like Google Forms or a low tech option like a white marker board. Paul Meek Library at the University of Tennessee at Martin conducted user satisfaction surveys using both high tech and low tech options in the spring of 2016, the results of which were surprisingly similar.

In this presentation, we will discuss our experience conducting high tech and low tech (but all free!) surveys with an emphasis on the benefits and drawbacks of each to help you decide which option is best for your needs.

Presenters: Adam Clemons, Information Literacy Coordinator and Instruction Librarian; Jim Nance, Reference and Research Educator; Karen White, Outreach Librarian, Paul Meek Library, University of Tennessee at Martin.

NCompass Live is broadcast live on Wednesdays, from 10am - 11am Central Time. Convert to your time zone on the Official U.S. Time website or use the World Clock Time Zone Converter. In the Time Zone Converter, NCompass Live is broadcast from U.S.A - Nebraska - Lincoln.

Sessions are recorded for anyone who may want to see them again or who cannot attend them at the scheduled time. Registration is not required to view the archived recordings.

NCompass Live is presented online using the GoToWebinar online meeting service. GoToWebinar login instructions are sent to registered attendees after registration for a session has closed. The Registration End date is listed on each session page, but usually closes on the Monday night before the date of the session. Please see the NLC Online Sessions webpage for detailed information about GoToWebinar, including system requirements, firewall permissions, and equipment requirements for computer speakers and microphones. 

Class Format
Date Time
4/26/2017 10am - 11am  (Central Time)
No Charge
Jim Nance Adam Clemons
CE Hours
Capacity Available Seats
1000 901
Registration Starts Registration Ends
3/15/2017 4/24/2017
For Further Information Sponsor
Christa (Burns) Porter
402-471-3107 or 800-307-2665
Nebraska Library Commission
Registration Closed