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Basic Skills: Customer Service 2022 - Online 


Customer Service

Customer Service is a library's product. This course will cover some of the principles of customer service, and introduce practice of customer service through various means. Participants will read materials, discuss issues, and complete exercises.

Class starts on February 7, 2022, and all assignments must be completed by February 18, 2022.

This is an online class. Class participants read or view materials, discuss issues in a forum, and complete projects and assignments. The instructor offers feedback and explanations of material. The class is asynchronous -- class participants do not need to be online at any particular time; however, there are due dates for assignments, which must be met.

A few days before the class starts, class participants will be sent information about accessing the class.

This is one of the required modules to fulfill the Basic Skills requirements for Nebraska Librarian Certification. For a complete list of Basic Skills modules, see Basic Skills for Nebraska Librarians Courses.

Basic Skills courses are open only to Nebraska residents or those who are employed by a Nebraska library. The Basic Skills courses are sponsored by the Nebraska Library Commission and Nebraska’s Regional Library Systems.

Class participants who are enrolled in the Nebraska Public Librarian Certification program, and who successfully complete the course will earn 2 CE credit hours.


Class Format
Date Time
2/7/2022 -   (Central Time)
No Charge
Christa Porter
CE Hours
2  (this is a Basic Skills class)
Capacity Available Seats
60 0   ( 7 on waiting list )
Registration Starts Registration Ends
1/3/2022 1/28/2022
For Further Information Sponsors
Holli Duggan
402-471-2694 or 800-307-2665
Nebraska Library Commission;Nebraska Regional Library Systems