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NCompass Live: Voice of the Customer: Designing Library Services to Meet User Expectations - Recorded Online Session 

Information seekers have unprecedented avenues to acquire information, many of which do not involve the library. Unless users can see an immediate benefit in time, effort, and quality, they will continue to use the avenues from their real lives instead of venturing into the library space. Voice of the Customer is a Bellevue University initiative which identifies the expectations of the student and calls for a change to the institutional environment. This is a top-down call to action. Come learn how the library is meeting the call to become more user focused. Speakers: Robin Bernstein, Casey Kralik, and Becky Wymer, Bellevue University.

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For more information, to register for upcoming NCompass Live events, or to listen to recordings of past events, go to the NCompass Live Webpage.

Apply for Nebraska Library Commission C.E. Credits - Print out the C.E. Activity Reporting Form and send the completed copy to the address on the form. Check the C.E Guidelines for information on earning C.E Credits. Please email Laura Johnson, Continuing Education Coordinator, with questions about C.E. Credits. 

Class Format
Recorded Online Session
Date Recorded Length
7/27/2011 55 minutes
No Charge
Robin Bernstein; Casey Kralik; Becky Wymer
CE Hours
For Further Information Sponsor
Christa Burns
402-471-3107 or 800-307-2665
Nebraska Library Commission