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NCompass Live: Customer Service Means Convenience - Recorded Online Session 


Research shows that library users opt for convenience. Books nearer the door circulate more, and books from middle shelves circulate more than those from top or bottom shelves. Laura Johnson, Continuing Education Coordinator at the Nebraska Library Commission, will discuss how we can streamline the library user experience and offer services that speed up, remove uncertainty, and are present at point-of-need.

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  • Presentation via SlideShare
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  • Links

  • Bibliography

For more information, to register for upcoming NCompass Live events, or to listen to recordings of past events, go to the NCompass Live Webpage.

Apply for Nebraska Library Commission C.E. Credits - Report your C.E. Activity - You must include your name and your library name. We will assume you watched this recording on the date of the email, unless you tell us otherwise. Please feel free to include any comments about the session as well. Check the C.E Guidelines for information on earning C.E Credits. Please email Laura Johnson, Continuing Education Coordinator, with questions about C.E. Credits. 

Class Format
Recorded Online Session
Date Recorded Length
4/10/2013 55 minutes
No Charge
Laura Johnson
CE Hours
For Further Information Sponsor
Christa Burns
402-471-3107 or 800-307-2665
Nebraska Library Commission