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Library Training & Events Calendar

NCompass Live: Extreme Customer Service @ Your Library - Recorded Online Session 


While providing innovative services and programming helps draw new library patrons, excellence in customer service is what keeps them coming back. Kearney Public Library has recently embraced a more patron-focused approach to library policies, which has included changing many policies to create a more positive experience for patrons. Staff members will discuss their new Extreme Customer Service model, and how it has changed many of their library practices over the past year. This session will include tips on how libraries of all sizes and budgets can make small and large-scale changes to improve the level of customer service they offer to their patrons.

Presenters: Matthew Williams, Director; Christine Walsh, Assistant Director; Sarah Haack, Circulation Coordinator; Kearney (NE) Public Library.

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  • Links

For more information, to register for upcoming NCompass Live events, or to listen to recordings of past events, go to the NCompass Live Webpage.

Apply for Nebraska Library Commission C.E. Credits - Report your C.E. Activity - You must include your name and your library name. We will assume you watched this recording on the date of the email, unless you tell us otherwise. Please feel free to include any comments about the session as well. Check the C.E Guidelines for information on earning C.E Credits. Please email Laura Johnson, Continuing Education Coordinator, with questions about C.E. Credits. 

Class Format
Recorded Online Session
Date Recorded Length
1/7/2015 54 minutes
No Charge
Christine Walsh, Sarah Haack Matthew Williams
CE Hours
For Further Information Sponsor
Christa Burns
402-471-3107 or 800-307-2665
Nebraska Library Commission