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NCompass Live: Tech Tuesdays: Taking Time to Teach Technology to Technophobes - Recorded Online Session 


Do you find it difficult to spend sufficient time with patrons and their technology questions? L.E. Phillips Memorial Public Library in Eau Claire, Wisconsin, has adopted a program called "Tech Tuesdays" that allows staff to spend more time with patronís technology questions. We offer informal walk-in hours to answer patronís questions about their personal devices, such as e-readers, tablets, laptops and smartphones. Topics include how to load e-books, apps and music onto devices and basic computer and internet search skills. We donít claim to have all the answers, but we offer the time and resources to work with patrons to solve their technology issues. This session will address branding, marketing, promotion of the program and service models seen at other public libraries such as workshops, appointments and working with partners to provide technology instruction outside of the library. We will also share our challenges, successes and the immediate response we've received from our patrons.

Presenters: Jennifer Cook and Peter Rudrud, L.E. Phillips Memorial Public Library, Eau Claire, WI.

For more information, to register for upcoming NCompass Live events, or to listen to recordings of past events, go to the NCompass Live Webpage.

Apply for Nebraska Library Commission C.E. Credits - Report your C.E. Activity - You must include your name and your library name. We will assume you watched this recording on the date of the email, unless you tell us otherwise. Please feel free to include any comments about the session as well. Check the C.E Guidelines for information on earning C.E Credits. Please email Laura Johnson, Continuing Education Coordinator, with questions about C.E. Credits. 

Class Format
Recorded Online Session
Date Recorded Length
12/16/2015 56 minutes
No Charge
Peter Rudrud Jennifer Cook
CE Hours
For Further Information Sponsor
Christa Burns
402-471-3107 or 800-307-2665
Nebraska Library Commission