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Interlibrary Loan Services

Tip Sheet for ILL transactions with the Nebraska Library Commission

Please share this with all of your staff and volunteers at your library or media center.

Making requests for materials:

Library staff may request ILL materials by filling out our online request form, or by emailing, calling, or faxing to the Library Commission. We will confirm that we received your request for ILL materials. Requested ILL materials can take one to two weeks to arrive at your location, and might take longer. Please contact us if you haven't received your requested item in over two weeks. We cannot request books or DVDs published within the last 12 months, as libraries are unwilling to lend their newer materials.

Using the online ILL Request Form to request ILL materials:

The easiest way to request ILLs! This is located at You may use this to request books, DVDs, audiobooks, music CDs, and magazine articles. Please fill out one form per title request.

Using email to request ILL materials:

If you choose to email in your request, instead of using the form linked above, it is important to use this email and not an individual email account of a staff person at the Library Commission. This email account is delivered to the Reference team and is always staffed, so we can assure we will always attend to your messages in a timely way. Please remember to identify yourself and your library in all of your requests and messages. Please include full shipping address for your library, and your phone number in case we have questions.

If you want to contact us by phone:

You may call us at 800/307-2665 and ask for Interlibrary Loan. The reference desk is staffed between the hours of 8:00-5:00, Monday - Friday and you'll speak with reference desk staff if you call when we are open. If you should call on the weekend or during the evening, please feel free to leave a message with the pertinent information on our voicemail.

When you receive your requested ILL materials:

Please let us know, by any of the ways mentioned above, when items you have requested arrive at your library. When we make requests on your behalf, the lending library sends items directly to you. All you need to do is contact us and tell us the name of your library, the title of the item, and the ILL ID number. The ILL ID number should be on the paperwork that accompanied the ILL delivery. The ILL ID number will definitely be in the confirmation email we sent you when we placed the request.

Make sure the item is what you requested, If it's not, let us know as soon as you can. Check the item for damage, and let us know if there is any, before you give the item to the patron. If you receive an ILL you didn't reqeust, let us know right away. The lender may have sent it to the wrong address, but someone else is waiting for that ILL. We appreciate your cooperation!

When you return your requested ILL materials to the lender:

When you return materials to the lending library, please contact us and tell us which items you are returning. Please include the title(s) and ILL ID number(s) so we can complete the entire transaction. If you have any questions about due dates or return addresses, let us know.


If you will not be able to return the ILL items to the lender by the due date, please contact us a few days before the due date, and let us know the ILL ID number and title of the item that you'd like to renew. We request renewals through the ILL database. We will contact you with the new due date if the lending library agrees to our request for a renewal, or we will tell you the renewal was denied.

Once you have asked us to try to renew, you can wait to return the item until we get back to you with the lender's answer. Please don't hesitate to ask for a renewal on any item that might go overdue. It's better to ask for a renewal you don't need, than to have an ILL go overdue. You don't need to talk to the patron before you ask us to try to renew.

For more information, contact Information Services Team.