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Interlibrary Loan Services

Tip Sheet for ILL transactions with the Nebraska Library Commission

Please share this with all of your staff and volunteers at your library or media center.

Making requests for materials or renewals:

Library staff may request ILL materials by filling out our online request form, or by emailing, calling, or faxing to the Library Commission. We will confirm that we received your request for ILL materials. Requested ILL materials can take one to two weeks to arrive at your location, and might take longer. Please contact us if you haven't received your requested item in over two weeks. We cannot request books or DVDs published within the last 12 months, as libraries are unwilling to lend their newer materials.

Using the online request form to request ILL materials:

This is located at: You may use this to order books, multimedia, and magazine articles. Please fill out one form per request.

Using email to request ILL materials:

It is important to use this email and not an individual email account of a staff person at the Library Commission. This email account is delivered to the Reference team and is always staffed, so we can assure we will always attend to your messages in a timely way. Please remember to identify yourself and your library in all of your requests and messages.


You may call us at 800/307-2665 and ask for the reference desk. The reference desk is staffed between the hours of 8:00-5:00, Monday - Friday and you'll speak with reference desk staff if you call when we are open. If you should call on the weekend or during the evening, please feel free to leave a message with the pertinent information on our answering machine.


You may fax requests to: 402/471-6244. Please be sure to identify yourself, your library, and address the fax to Nebraska Library Commission - attn: ILL Staff.

When you receive your requested ILL materials:

Please let us know, by any of the ways mentioned above, when items you have requested arrive at your library. When we make requests on your behalf, the lending library sends items directly to you. All you need to do is contact us and tell us the name of your library, the title of the book, and the ILL ID number. The ILL ID number should be on the paperwork that accompanied the ILL delivery. The ILL ID number will definitely be in the confirmation email we sent you when we placed the request.

When you return your requested ILL materials to the lender:

When you return materials to the lending library, please contact us and tell us which items you are returning. Please include the title(s) and ILL ID number(s) so we can complete the entire transaction.


If your patron needs ILL materials for a longer period of time, please contact us a few days before the due date and let us know by request identifier number and title. We will contact you with the new due date if the lending library agrees to our request for a renewal.

For more information, contact Information Services Team.